Return policy

At House Of Fragrances, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a hassle-free return policy within a specified timeframe. Below are the key points of our return policy:

Eligibility for Returns:

• Items must be returned within 15 days of the original purchase date.
• Products must be unused, unopened, and in their original packaging to be eligible for return.
• Certain products such as opened fragrances may not be eligible for return due to hygiene reasons (subject to discretion).

Initiating a Return:

• To initiate a return, please contact our customer service team with your order details and reason for return.
• Our customer service team will provide you with instructions on how to proceed with the return process.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping method to ensure the safe return of your items.

Refunds and Processing:

• Once we receive and inspect the returned items, we will process your refund within 7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Please note that shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges:

• If you wish to exchange an item, please contact our customer service team to arrange for the exchange.
• Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued instead.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
• We will arrange for a replacement or refund as soon as possible.